Refund policy

Returns & Refunds Policy

Last updated: 30 January 2026

At 2 DamnDark Tanning, we want you to shop with confidence. Please read this Returns & Refunds Policy carefully before placing an order.

1. Returns Eligibility

We offer a 30-day return period. You must request a return within 30 days of receiving your order.

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused and unopened

  • The item must be in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

For hygiene and safety reasons, opened or used cosmetic products cannot be returned or refunded.

Returns sent without prior approval will not be accepted.

2. How to Request a Return

To request a return, contact us by email with your order number:

Email: hello@2damndarktanning.com

If your return request is approved, we will provide return instructions.

Return address:
15 Western Avenue
Wakefield
England WF17 0PF
United Kingdom

3. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We recommend using a tracked shipping service

  • We are not responsible for items lost or delayed during return transit

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible after delivery and include:

  • Your order number

  • Clear photos showing the issue

Once verified, we will arrange a replacement or refund where appropriate.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used products

  • Sale or promotional items

  • Gift cards

6. Exchanges

We only accept exchanges for unopened and unused products.
Opened items cannot be exchanged under any circumstances.

7. European Union 30-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 30 days of delivery without providing a reason.

To qualify under this right:

  • Items must be unused and unopened

  • Items must be returned in original packaging

  • Proof of purchase must be provided

This does not affect your statutory rights under EU consumer law.

8. Refunds

Once your return is received and inspected, we will notify you of the approval decision.

If approved:

  • Refunds are issued to the original payment method

  • Processing time is up to 14 business days

  • Banks and card providers may take additional time to complete the transaction

If more than 14 business days have passed since approval, contact us at hello@2damndarktanning.com.

9. Order Cancellations

If you wish to cancel an order, contact us immediately after placing it.

Orders that have already been dispatched cannot be cancelled and must follow the standard return process.

10. Contact Information

For all returns and refund enquiries, contact us using the details below:

Email: hello@2damndarktanning.com
Phone: +44 7478 340553

Customer service hours:
Monday to Friday, 9:00 AM to 5:00 PM GMT
Response time: within 24 hours